Refund policy
14-day return window
You may request an eligible return within 14 days after receiving your item.
The item must be in the same condition in which it was received, unused or unworn, with tags, in its original packaging, and accompanied by a receipt or proof of purchase.
Requesting a return
Email hello@fridaymartinis.com with your order number, the item you want to return, and the reason for the return.
If the item is damaged, defective, or incorrect, include clear photographs of the item, packaging, and shipping label.
If the return is approved, we will provide return instructions, the correct return address, and a return label when applicable.
Because products are fulfilled by different brand partners, return addresses vary by item. Do not send an item to the address on its original package or to any other address without authorization.
Unauthorized returns may not be accepted or refunded.
Return-shipping costs
Customers are responsible for return-shipping costs on preference-based returns, including changes of mind.
If Friday Martinis provides a return label for a preference-based return, its cost may be deducted from the refund.
Friday Martinis will cover or arrange return shipping for damaged, defective, or incorrect items.
Damaged, defective, or incorrect items
Inspect your order upon arrival and contact hello@fridaymartinis.com as soon as possible if an item is damaged, defective, or incorrect.
Keep the item and its packaging until the claim is resolved.
Approved claims are normally resolved with a refund. We do not promise automatic replacements. A replacement may be offered only when approved by Friday Martinis in writing and when inventory is available.
Non-returnable items
We do not accept returns for:
- Perishable goods
- Custom or personalized products
- Personal-care goods
- Hazardous materials
- Flammable liquids or gases
- Items clearly marked Final Sale
Purchasing an item with a promotional or discount code does not automatically make it Final Sale.
Exchanges
We do not offer exchanges.
If an eligible return is approved, the refund will be issued to the original payment method after the item is received and inspected. Customers may place a separate order for another item, subject to availability.
Order changes and cancellations
Email hello@fridaymartinis.com as soon as possible if you need to change or cancel an order.
Requests are not guaranteed after an order has been sent to a fulfillment partner or shipped.
If we cannot ship within the timeframe shown at checkout or otherwise provided, we will contact you with a revised estimate and the option to cancel the unshipped item for a full refund.
Refunds
We will notify you after the returned item is received and inspected by the appropriate fulfillment partner.
If approved, the refund will be issued automatically to the original payment method within 10 business days.
Banks and card issuers may require additional processing time. If more than 15 business days have passed since approval, email hello@fridaymartinis.com.
Nothing in this policy limits consumer rights that cannot be waived under applicable law.